We offer exchanges only in the following cases:

1. Damaged Product on Arrival

• If your item arrives broken, leaking, or physically damaged.
• Report within 24 hours of delivery.
• Provide clear unboxing video and photos.

2. Wrong Product Received

• If you receive a different product than what you ordered.
• Report within 24 hours of delivery.
• Product must be returned in eligible condition.

3. Missing Item in Order

• If any item from your confirmed order is missing.
• Unboxing video required.

Conditions for Exchange Approval

• Product is in original packaging.
• A small number of sprays to evaluate the fragrance is acceptable. If used beyond a few sprays, it will not be eligible for exchange.
• Box, cap, and accessories are intact.
• Claim is submitted within 24 hours of delivery.
• Valid proof (photos/video) is provided.

Non-Exchangeable Cases

• We do not offer exchange for change of mind after purchase.
• We do not offer exchange for personal dislike of the fragrance smell.
• We do not offer exchange for slight packaging differences.
• We do not offer exchange for orders placed with incorrect address/details by the customer.

Packaging Damage Compensation

• If the outer packaging box is damaged during delivery, but the perfume bottle and product inside remain safe and functional, the order will not qualify for exchange.
• In such cases, we may offer a goodwill compensation of PKR 50 to PKR 100 as a discount voucher or adjustment, depending on the level of damage.